Legal
Terms of Service
Please review these terms carefully. By booking with The Pink Crew you agree to the following.
1. Liability & Pre-existing Damage
The Pink Crew is not liable for pre-existing damage to your vehicle, including but not limited to worn clear coat, prior scratches, dents, cracked trim, failing seals, aftermarket modifications, or mechanical/electrical issues. By booking, you acknowledge our services are cosmetic detailing services and results may vary based on the condition of the vehicle. We reserve the right to decline or adjust service on vehicles in unsafe or hazardous condition.
2. Service Access Requirements
You are responsible for providing safe, legal access to the vehicle and, where required, access to water and power at the service location. If access is unavailable, additional fees may apply or service may be rescheduled. Vehicles must be free of personal valuables prior to service; The Pink Crew is not responsible for items left in the vehicle.
3. Refunds
All sales are considered final. We most likely do not grant refunds unless the issue is directly caused by fault of The Pink Crew. Refund requests are reviewed on a case-by-case basis. To request a refund, text 206-602-7035. Any approved refund is issued at our sole discretion.
4. Editing a Booking
You may edit your booking subject to the following fees based on notice given before your appointment: 24+ hours before — $0 fee; 12 hours before — $20 fee; 5 hours before — $30 fee; 3 hours before — $50 fee.
5. Cancellations & Deposits
If you cancel a booking after 24 hours from the time of booking, you forfeit your deposit. If you cancel within 24 hours of placing your booking, a $30 fee applies and your deposit is returned. Bookings may be made up to 1 month in advance.
6. Rescheduling by The Pink Crew
We may reschedule your booking with at least 1 week's notice, or up to 24 hours before, and will provide a 24% coupon toward your next detail. You may instead reject the rescheduling and receive a full refund of your deposit / cancellation at no charge.
7. Payments
A 30% deposit is required to confirm most bookings, or you may pay 100% upfront and receive 5% off your next detail. Deposits and payments are processed securely via Stripe, or by Venmo/Zelle where arranged. Add-ons quoted in person are due at time of service.